{"id":4813,"date":"2013-05-27T01:17:45","date_gmt":"2013-05-26T09:17:45","guid":{"rendered":"https:\/\/multimedia.lib.thu.edu.tw\/?p=4813"},"modified":"2024-11-01T15:43:07","modified_gmt":"2024-11-01T07:43:07","slug":"customer-service-basics-service-with-a-smile","status":"publish","type":"post","link":"https:\/\/multimedia.lib.thu.edu.tw\/?p=4813","title":{"rendered":"Customer Service Basics: Service with a Smile"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-73063\" src=\"https:\/\/multimedia.lib.thu.edu.tw\/wp-content\/uploads\/2013\/05\/Customer-214x300.jpg\" alt=\"\" width=\"214\" height=\"300\" srcset=\"https:\/\/multimedia.lib.thu.edu.tw\/wp-content\/uploads\/2013\/05\/Customer-214x300.jpg 214w, https:\/\/multimedia.lib.thu.edu.tw\/wp-content\/uploads\/2013\/05\/Customer.jpg 499w\" sizes=\"(max-width: 214px) 85vw, 214px\" \/><br \/>\n\u2605\u7248\u5225\uff1a\u516c\u64ad\u7248<br \/>\n\u2605\u7247\u9577\uff1a22\u5206\u9418<br \/>\n\u2605\u7d22\u66f8\u865f\uff1a<a href=\"https:\/\/webpac.lib.thu.edu.tw\/bookDetail\/460917?qs=%7B%5Eurl3%2C%2Fsearch4%2Cquery%5E%3A%7B%5E%2Cs23%2CFullText4%2C%2Cs13%2CCustomer%20Service%20Basics%3A%20Service%20with%20a%20Smile%5E%7D%7D\" target=\"_blank\" rel=\"noopener\">DVD \u00a0658.812 \u00a0C969s \u00a02011\u00a0<\/a><br \/>\n\u2605\u5167\u5bb9\uff1a<br \/>\nIn this humorous video that is reminiscent of \u201cThe Office\u201d, join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the shop manager, thinks he\u2019ll be leading a training seminar on good customer service. And why wouldn\u2019t he, since he knows everything to know on the subject? Mark and his crew quickly discover the reason for the seminar when they are shown security camera footage of misguided (and hilarious) interaction with customers. Through the seminar, viewers learn three main steps to good customer service including:<br \/>\n\u2022Listening to the customer<br \/>\n\u2022Anticipating needs<br \/>\n\u2022Admitting mistakes<br \/>\n\u2605\u8acb\u8cfc\u55ae\u4f4d\uff1a\u9910\u65c5\u7cfb<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u2605\u7248\u5225\uff1a\u516c\u64ad\u7248 \u2605\u7247\u9577\uff1a22\u5206\u9418 \u2605\u7d22\u66f8\u865f\uff1aDVD \u00a0658.812 \u00a0C969s \u00a02011\u00a0 \u2605\u5167\u5bb9\uff1a I &hellip; <a href=\"https:\/\/multimedia.lib.thu.edu.tw\/?p=4813\" class=\"more-link\">\u95b1\u8b80\u5168\u6587<span class=\"screen-reader-text\">\u3008Customer Service Basics: Service with a Smile\u3009<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44,42],"tags":[],"class_list":["post-4813","post","type-post","status-publish","format-standard","hentry","category-8ecc","category-c"],"_links":{"self":[{"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=\/wp\/v2\/posts\/4813"}],"collection":[{"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=4813"}],"version-history":[{"count":5,"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=\/wp\/v2\/posts\/4813\/revisions"}],"predecessor-version":[{"id":73064,"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=\/wp\/v2\/posts\/4813\/revisions\/73064"}],"wp:attachment":[{"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=4813"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=4813"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=4813"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}