{"id":5350,"date":"2013-12-01T02:53:22","date_gmt":"2013-11-30T10:53:22","guid":{"rendered":"https:\/\/multimedia.lib.thu.edu.tw\/?p=5350"},"modified":"2024-10-29T14:05:24","modified_gmt":"2024-10-29T06:05:24","slug":"it-s-not-what-you-say-a-programme-for-improving-customer-service-and-communication-skills","status":"publish","type":"post","link":"https:\/\/multimedia.lib.thu.edu.tw\/?p=5350","title":{"rendered":"It&#8217;s not what you say&#8230;:a programme for improving customer service and communication skills"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-72725\" src=\"https:\/\/multimedia.lib.thu.edu.tw\/wp-content\/uploads\/2013\/12\/what-you-say-282x300.jpg\" alt=\"\" width=\"282\" height=\"300\" srcset=\"https:\/\/multimedia.lib.thu.edu.tw\/wp-content\/uploads\/2013\/12\/what-you-say-282x300.jpg 282w, https:\/\/multimedia.lib.thu.edu.tw\/wp-content\/uploads\/2013\/12\/what-you-say-964x1024.jpg 964w, https:\/\/multimedia.lib.thu.edu.tw\/wp-content\/uploads\/2013\/12\/what-you-say-768x816.jpg 768w, https:\/\/multimedia.lib.thu.edu.tw\/wp-content\/uploads\/2013\/12\/what-you-say-1200x1275.jpg 1200w, https:\/\/multimedia.lib.thu.edu.tw\/wp-content\/uploads\/2013\/12\/what-you-say.jpg 1392w\" sizes=\"(max-width: 282px) 85vw, 282px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>\u2605\u7248\u5225\uff1a\u516c\u64ad\u7248<br \/>\n\u2605\u51fa\u7248\uff1aFenman Training<br \/>\n\u2605\u7247\u9577\uff1a30\u5206\u9418<br \/>\n\u2605\u7d22\u66f8\u865f\uff1a<a href=\"https:\/\/webpac.lib.thu.edu.tw\/bookDetail\/205072\" target=\"_blank\" rel=\"noopener\">DVD 658.812 It1 2004<\/a><br \/>\n<a href=\"https:\/\/webpac.lib.thu.edu.tw\/bookDetail.do?id=205072\" target=\"_blank\" rel=\"noopener\">OD 658.812 It1 2004<\/a><br \/>\n\u5716\u66f8(\u591a\u5a92\u9ad4\u5ba4)\u00a0<a href=\"https:\/\/webpac.lib.thu.edu.tw\/bookDetail\/205072\" target=\"_blank\" rel=\"noopener\">658.812 It1 2004 guide1-2<\/a><br \/>\n\u2605\u8acb\u8cfc\u55ae\u4f4d\uff1a\u9910\u65c5\u7cfb<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; \u2605\u7248\u5225\uff1a\u516c\u64ad\u7248 \u2605\u51fa\u7248\uff1aFenman Training \u2605\u7247\u9577\uff1a30\u5206\u9418 \u2605\u7d22\u66f8\u865f\uff1aDVD 65 &hellip; <a href=\"https:\/\/multimedia.lib.thu.edu.tw\/?p=5350\" class=\"more-link\">\u95b1\u8b80\u5168\u6587<span class=\"screen-reader-text\">\u3008It&#8217;s not what you say&#8230;:a programme for improving customer service and communication skills\u3009<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[44,42],"tags":[],"class_list":["post-5350","post","type-post","status-publish","format-standard","hentry","category-8ecc","category-c"],"_links":{"self":[{"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=\/wp\/v2\/posts\/5350"}],"collection":[{"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=5350"}],"version-history":[{"count":3,"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=\/wp\/v2\/posts\/5350\/revisions"}],"predecessor-version":[{"id":72726,"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=\/wp\/v2\/posts\/5350\/revisions\/72726"}],"wp:attachment":[{"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=5350"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=5350"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/multimedia.lib.thu.edu.tw\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=5350"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}