★版別：公播版
★發行：Kantola Productions LLC
★片長：12 分鐘
★索書號：DVD 658.812 Se69 2008
★內容介紹：
Use this customer service DVD to teach your employees that all customers deserve equal treatment.
Your customers. Some are elderly. Some have different ethnic backgrounds. Some are from other countries. One thing they have in common, though, is that they all deserve the same level of service and respect. Yet, as well-publicized denial-of-service settlements have shown, sometimes customers do not receive equal treatment.
This customer service video helps you create a culture of inclusiveness in every one of your locations. It makes the point that every customer deserves excellent customer service—regardless of age, ethnicity or national origin.
Help ensure that your employees understand that even the slightest discrimination against customers will not be tolerated.
影片預覽： http://www.kantola.com/Service-for-All-PDPD-311-K.aspx
★請購單位：餐旅系