★版別：公播版
★片長：18分鐘
★索書號：DVD 338.47910715 C63 2011
★內容：
The longevity of the hospitality industry is dependent on the quality of coaching given to today’s trainees and apprentices.Yet many hospitality managers consider coachinf a time-consuming and costly exercise. This program uses input from hospitality training experts and loads of real world footage and examples to shing a spotlight on coaching in a hospitality environment,and to explain key factors for effective coaching.We start by outlining the purpose and importance of coaching,followed preparing for coaching.Next is an in-depth look at on-the-job coaching,followed by the all-important follow-up.We conclude by reinforcing the many benefits of coaching.
★請購單位：餐旅系