分類: 公播版(館內觀賞)

★版別：公播版
★發行：Kantola Productions LLC
★片長：12 分鐘
★索書號：DVD  658.812  Se69  2008
★內容介紹：
Use this customer service DVD to teach your employees that all customers deserve equal treatment.
Your customers. Some are elderly. Some have different ethnic backgrounds. Some are from other countries. One thing they have in common, though, is that they all deserve the same level of service and respect. Yet, as well-publicized denial-of-service settlements have shown, sometimes customers do not receive equal treatment.
This customer service video helps you create a culture of inclusiveness in every one of your locations. It makes the point that every customer deserves excellent customer service—regardless of age, ethnicity or national origin.
Help ensure that your employees understand that even the slightest discrimination against customers will not be tolerated.
影片預覽： http://www.kantola.com/Service-for-All-PDPD-311-K.aspx

★請購單位：餐旅系

★版別：公播版
★發音：英語
★發行：TV Choice Productions
★片長：30 分鐘
★索書號：DVD  658.022  C116  2000 
★內容介紹：
The film tells how Dave and his brothers set up a cafe-bar. They get planning permission, they design the interior, open up and customers pour in.
But six months on, there’s a crisis. Money’s going out as fast as it’s coming in. And a lack of control means they don’t know where it’s going. The business comes close to going bust. Key staff resign, angry at not having been paid their bonuses.
Eventually the cafe bar weathers the storm. A new management regime is introduced, with tighter financial controls and a new stock control system. The key lesson: a new business needs a sound financial base.

影片預覽：http://clips.tvchoice.uk.com/thecafebar.html

★請購單位：餐旅系